Breastpump Troubleshooting |
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The pump won't start. |
Check if the breast pump is plugged into the power outlet correctly.
Ameda - check if the batteries are not yet drained. You should get 100 mins of pumping time for each new set of batteries. Rechargeable batteries should be 1.5v each (not 1.2v each). |
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The pump has weak suction |
Unimom/Spectra - check if the membranes are in place and all the parts are tightly attached to each other. Check if the tubings/breastflanges do not have cracks.
Ameda - check if the valves and diaphragms have no holes or tears. Check if the tubings/breastkits do not have cracks. If you're using only a single breastkit, ensure that the other suction hole is covered.
If milk has entered the breast pump or the breast pump was accidentally dropped, this could be the cause of weak suction. The breast pump should be sent to the Babymama repair center for evaluation.
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Milk has entered the tube |
| Disconnect the tubes from the breast pump immediately and shoot either sterile water and/or alcohol through the tubes. Hang the tubes in an open-air area to dry. Wait for the alcohol to dry up before using again. ITo prevent milk from entering the tubes, keep the bottles in an upright position at all times and do not let milk reach the top of the bottle. |
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Milk has entered the pump |
Stop using the pump immediately and contact us for repair.
To prevent milk from entering the tubes and the pump, do not overfill the bottles and keep them in an upright position. |
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| My breasts still feel full after pumping. |
For the most effective setting, increase the suction strength until you feel pain and then decrease from there until it's comfortable.
Ameda - take advantage of the speed setting to encourage multiple letdowns.
If your breasts still feel full, check if the suction strength still feels the same as the initial strength. Milk could have entered the breast pump or the pump could have been dropped without you knowing it, leading to decreased suction.
You can also try the optional silicone massagers to get more milk during pumping.
It is important that your breasts feel fully drained after 20-25 minutes of pumping so that your milk supply will not decrease. In case you do not feel drained, make sure you hand express using Marmet Technique at the end of the session for a further 5-10 mins. |
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| Warranty and Repair |
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Warranty |
All non-electric accessories should be inspected once purchased. If there is a factory defect with the accessory, please report this to Babymama for an immediate replacement. Accessories with defects discovered after 1 week of purchase will not be replaced.
All double electric breast pumps and electric accessories purchased from Babymama are covered by 1 year warranty from date of purchase. This warranty covers any factory defects. This warranty does not cover client errors such as but not limited to dropping the breast pump, letting milk get inside the breast pumps, having a non-certified technician open the motor.
Should you purchase the breast pump some time before this will be used or giving this as a gift, simply inform Babymama on the start date of usage to effect the one year warranty from that date.
Breast pumps purchased from other distributors are not covered by warranty from Babymama. You may contact your distributor to claim your warranty.
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Repairs |
If you think your pump is broken or defective, the first thing to do is to go through the trouble-shooting process as outlined above. Usually, you'll be able to identify the problem and resolve it, but if not, you may contact us to help you troubleshoot.
If a service unit is available, this will be sent to you for free while you ship the breast pump for evaluation.
During evaluation, we will see if the defect is due to a factory defect or client error.
If due to a factory defect within the 1 year warranty period, the breast pump will either be repaired or replaced for free, depending on the scope of the problem.
In case of replacement, the 1 year warranty period begins anew when the client receives the replacement breast pump.
If the breast pump is not defective, there will be a charge of P500 for evaluation plus any shipping cost.
If due to client error, an P800 repair fee plus any parts and shipping will be charged.
Breast pumps not purchased from Babymama will be charged P1800 for repair plus any parts and shipping, whether this is due to a factory defect or client error.
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