Alabang 771 1035 / BGC 753 9263 / Ortigas 621 4475 Monday to Saturday 12pm to 7pm orders@babymama.ph
Contact Us
free pump testing at the store 1-2 days delivery secure payment 1 year service and parts warranty certified milk code compliant
free pump testing at the store 1-2 days delivery secure payment 1 year service and parts warranty certified milk code compliant
free pump testing at the store 1-2 days delivery secure payment
1 year service and parts warranty certified milk code compliant
  • Order as easy as:
  • 1Go to product/click add to cart.
  • 2Click View Cart/Checkout.
  • 3Fill up details, click purchase, wait for Babymama email.
How to Order
1Go to product/click add to cart.
2Click View Cart/Checkout.
3Fill up details, click purchase, wait for Babymama email.

Frequently Asked Questions

How can we help you?

Shopping

Where can I buy your products?
You can find and purchase our products through our website and our physical stores.
  • Order online at www.babymama.ph. Choose item you wish to buy then click Add to Cart. Upon Checkout, just follow the order instructions.
  • Visit our physical stores in Alabang and Ortigas. We have free pump testing!Ortigas StoreUnit 1702A 17th Floor West Tower,Philippine Stock Exchange CenterExchange Road, Ortigas Center, Pasig City 1605 (02) 621 4475 Alabang Store   Unit 1205 Richville Corporate Tower, Alabang-Zapote Rd, Muntinlupa City 1780 (02) 771 1035 BGC Store   314 McKinley Park Residences, 3rd Ave Bonifacio Global City Taguig 1634 (02) 776 9816
What are your store hours?
We are open Mondays to Saturdays, 12nn to 7pm!
I can't decide yet on which pump to buy. Can I test your breast pumps?
Yes! We offer free pump testing in our Alabang, BGC, and Ortigas stores. Our sales staff will be happy to assist you.

Account

How do I create an account?
Go to My Account > Register. You will receive a confirmation email within 24 hrs.
Do I need an account to place an order?
It’s not a requirement but it is advisable to have an account for smoother transactions.
Help! I forgot my password!
No worries! To reset your password, simply go to My Account > Login > Lost Your Password? You will receive an email within 24 hrs. Still having trouble? Contact us!
Oh no! I can’t login.
No problem! Contact us at (02) 621 4475.

Ordering and Payment

How do I order online?
Choose items from our product page. Click Add to Cart. Upon Checkout, fill out the billing details and choose mode of payment. Send proof of payment through the Contact Us form.
How do I pay for my orders?
Option 1: Bank deposit/transfer, GCash, Palawan Express, MLhuiller      
  • BDO 002070075210 Michelle Ann Oblea (P50 surcharge for non-Metro Manila to Metro Manila deposits)
  • BPI 2679025778 Michelle Ann Oblea
  • Gcash 0917-5728161 Michelle Ann Oblea, Crisanta Tower Pasig
  • Palawan Express 4215 8501 0478 3262 / cellphone 0917-5728161 (subject to 1.5 – 5% remitter’s charge)
  • MLhuillier ePay – send us a request through the contact us form for a transaction code, then wait for a transaction code to be emailed to you within 24-48 hours. You need to present this transaction code upon payment at MLhuillier.
Option 2: PayPal                                                                                                                                                                                                                                                                                          Option 3:  Credit Card **We don’t offer Cash-on-Delivery (COD) payment.
What is your cutoff time for payments?

You need to send us a proof of payment (a clear photo will do) of your deposit slip on or before our cutoff time.

For Metro Manila areas, our cutoff is 7am –  Mondays-Saturdays and Holidays. Your order will be delivered same day. For Saturdays and Holidays, same day delivery excludes office addresses. We deliver everyday except Sundays.

For Provincial areas, our cutoff is 4pm – Mondays-Fridays and 12nn – Saturdays and Holidays. Your order will be delivered via LBC in 2 days except Sundays and Holidays.

   

Shipping and Delivery

How much is the shipping fee?
Shipping fee is calculated based on the weight of the package and the delivery address.                                                                                                                                                                                                                                                                                                                      Metro Manila = P125 minimum shipping fee                                                                                                                                                                                                                                          Non-Metro Manila = P165 minimum shipping fee
How can I track my order?
After shipping, we will send tracking details at the end of day so that you can track your order. It is the customer’s responsibility to track their order and follow up with the courier in case of delayed shipments. Also, some shipments may be converted to “Pick Up” at the courier branch for out of coverage areas. Customers will only know this once they track their package.
When can I expect delivery?
If you were able to pay on or before our cutoff, we can delivery same day for Metro Manila areas and in 2 days for non-Metro Manila areas.  We cannot give a specific time your package will arrive. Rest assured, we are responsible for shipping your order on time. However, once the package is with our courier, Babymama is not responsible for any delays on the courier’s part.
Do I have to be there when my orders are delivered?
Our courier will deliver to anyone at the delivery address. Valid ID is not required.
What will happen if I missed the delivery?
Our courier will make 3 delivery attempts. If the package is undelivered on the 3rd attempt, this will be automatically returned to our warehouse. The customer will have to shoulder the new shipping charge for a new delivery.

Cancellation

I wasn’t able to pay for my order. What will happen?
Orders with unpaid payments after 3 working days will automatically be cancelled to free up stocks for other customers.
I already paid for my order but I want to cancel my purchase. What should I do?
Paid orders must be cancelled by 6 am (Metro Manila) and 4pm (non-Metro Manila) of the next working day by sending an email through the Contact Us form.
My order is already shipped but I want to cancel my purchase. What should I do?
After we ship your order, this may no longer be cancelled. You can initiate the Return Process once you receive your order.

Return and Exchange

How do I return an item?
If you’re not completely satisfied with your purchase, you can return your eligible items as long as they are unworn/unused/unwashed and packaging is in pristine condition. You can return them by mail or to the Babymama store within 7 days of the original ship date. First option:
  1. Send us a message through the contact us form regarding your intent to exchange an item.
  2. Ship back your original order (label with your name/contact details) to
    • Clarissa Torres
    • 116A K8 Street corner Kasing Kasing, East Kamias, Quezon City
    • Mondays – Saturdays 8 am – 4 pm.
  3. Once we receive your order, we will evaluate if this is unworn/unwashed and if packaging is intact. We will then send you a one time use voucher code for the value of the item which you can use on your next purchase. Voucher code will expire within 7 days.
Faster option:
  1. Order and pay for the replacement item.
  2. Send back the item for exchange (label with your name/contact details) to
    • Clarissa Torres
    • 116A K8 Street corner Kasing Kasing, East Kamias, Quezon City
    • Mondays – Saturdays 8 am – 4 pm.
  3. Once we evaluate item for exchange, we will deposit the refund in your bank account within 7 working days.
In-store option:
  1. You can exchange directly at our stores. Please bring your receipt.
  2. Call ahead to check if replacement stocks are available.
How long will it take to refund?
All returns will be refunded to your original form of payment.  
  • Please allow 7 working days for bank payments and up to 30 working days for credit card refunds.
  • It may take a few days until your bank posts the refund to your account.

Pump Repair and Warranty

Babymama is the exclusive distributor of Spectra and Ameda breast pumps in the Philippines. Purchase breast pumps from Babymama and its authorized resellers only to be guaranteed of the quality and warranty of the product you are buying.
Do you repair breast pumps?
Yes. Repair services are offered for breast pumps purchased from Babymama or our authorized resellers.
What is covered by the warranty?
Breastkit parts – defective upon delivery For immediate replacement
Pump motor – defective upon delivery Upon inspection of the defective unit, immediate replacement.
Pump motor – defective upon usage For evaluation will also determine if this is user-caused
Breastkit parts – defective after usage Not covered by warranty
What are user-caused defects?
  • Not following battery charging guidelines
  • Dropped pump
  • Milk inside pump
  • Rough handling of pump(forcibly turning of knobs)
  • Opening pump casing
How much do the repairs cost?
Repair Charges User-Caused Factory-Defects
Within warranty period P 1000 + Shipping None
Outside warranty period P 1000 + Shipping P 1000 + Shipping
Pumps not paid for or picked up within 1 week P150/day P150/day
Service unit rental P 150/day + Shipping Free
Service unit damaged by user 50% of brand new unit price
What is the process for breast pump repairs?
  • Option 1: Send us your pump
    • Label your pump motor with the following information: name, contact numbers, email address, shipping address, description of the problem.
    • Ship to: Anaper Niepes, Babymama 1702A West Tower, Phil Stock Exchange Center, Exchange Road, Ortigas Center, Pasig City, 9421484, Mon-Sat 12nn-7pm.
    • Send us message via the Contact Us form if you require a service unit. We will lend you a service unit upon availability.
    • Service units for pumps outside warranty or for user-caused damages will be charged P150/day. Users will be charged 50% of a brand new unit price for service units returned defective.
    • We automatically repair pumps and will charge the repair fee as indicated above. For repairs that need part replacements, we will call/text or email to get approval.
    • Payments should be deposited to the Babymama accounts:
      • BDO 002070075210 Michelle Ann Oblea (P50 surcharge for non-Metro Manila to Metro Manila deposits)
      • BPI 2679025778 Michelle Ann Oblea
      • Gcash 0917-5728161 Michelle Ann Oblea, Crisanta Tower Pasig Palawan Express 4215 8501 0478 3262 / cellphone 0917-5728161 (subject to 1.5 – 5% additional charge by Palawan Express)
      • MLhuillier ePay – wait for a transaction code to be emailed to you within 24-48 hours before going to the branch (subject to 3% additional charge by MLhuillier)
      • *Important note: please send your scanned deposit slip or bank transfer screenshot or Gcash / Palawan Express / MLhuillier ePay transaction number through the Contact Us form after payment.
      • Your order will be delivered on the next business day if payment notification is sent by 1 pm.
    • Repaired pumps will be ready for shipping within 1-3 days upon receipt of payment notification.
    • Unclaimed pumps 30 days after repair will be forfeited.
    Option 2: Repair While You Wait (in-store)
    • You may drop by our Ortigas store to have your pump repaired.
    • Our technician is available Mondays-Wednesdays-Fridays, 4pm-7pm only.
    • Please call ahead to reserve a slot (02) 621 4475.
I did not buy the pump from Babymama. Can I still have it repaired?
At the moment, breast pump repair is an added service given to customers who have purchased breast pumps from Babymama. Should you wish to make a purchase, you may order online through our website www.babymama.ph or visit our Alabang, BGC and Ortigas stores.
Babymama is the Number One Breastfeeding Store in the Philippines. Know more about our story.