Fully committed to helping moms breastfeed since 2009
Fast And Free Shipping
Great Customer Service
Breastfeeding Friendly
Free Pump Testing

Frequently Asked Questions

How can we help you?

Shopping

You can find and purchase our products through our website and our physical stores.

  • Order online at www.babymama.ph. Choose item you wish to buy then click Add to Cart. Upon Checkout, just follow the order instructions.
  • Visit our physical stores in Alabang, BGC, Centris and Pampanga. We have free pump testing!

Alabang Store

    • B107-B108 2F, Alabang West Parade, Daang Hari Rd., Almanza Dos, Las Piñas 1750
    • (02) 8652 5639 | 0921 5320253

BGC Store

    • 314 McKinley Park Residences, 3rd Ave Corner 31st Street, Bonifacio Global City, Taguig 1634
    • 0963 3584259

Centris Store

    • C3-24 GF, Centris Walk Expansion, Eton Centris, Edsa Corner, Quezon Avenue, Quezon City 1101
    •  0946 4140784

Pampanga Store

    • Cluster J, Unit 1 at The Infinity, Purok 4, F.G Nepomuceno Ave., Brgy. Pulung Maragul, Angeles City, Pampanga
    • 0938 0522158

Alabang Store

  • Monday to Sunday, 10:00 am – 9:00 pm

BGC Store

  • Monday to Sunday, 11:30 am – 6:30 pm

Centris Store

  • Monday to Sunday, 11:30 am – 7:00 pm

Pampanga Store

  • Monday to Sunday, 11:30 am – 6:30 pm

Yes! We offer free pump testing in our Alabang, BGC, Centris and Pampanga stores. Our sales staff will be happy to assist you.

  • Where can I buy your products?
    You can find and purchase our products through our website and our physical stores.
    • Order online at babymama.ph. Choose item you wish to buy then click Add to Cart. Upon Checkout, just follow the order instructions.
    • Visit our physical stores in Alabang, BGC, Centris and Pampanga. We have free pump testing!

    Alabang Store

      • B107-B108 2F, Alabang West Parade, Daang Hari Rd., Almanza Dos, Las Piñas 1750
      • (02) 8652 5639 | 0921 5320253

    BGC Store

      • 314 McKinley Park Residences, 3rd Ave Corner 31st Street, Bonifacio Global City, Taguig 1634
      • 0963 3584259

    Centris Store

      • C3-24 GF, Centris Walk Expansion, Eton Centris, Edsa Corner, Quezon Avenue, Quezon City 1101
      •  0946 4140784

    Pampanga Store

      • Cluster J, Unit 1 at The Infinity, Purok 4, F.G Nepomuceno Ave., Brgy. Pulung Maragul, Angeles City, Pampanga
      • 0938 0522158
  • What are your store hours?
    Alabang Store (new location)
    • Monday to Sunday, 10:00 am – 9:00 pm

    BGC Store

    • Monday to Sunday, 11:30 am – 6:30 pm

    Centris Store

    • Monday to Sunday, 11:30 am – 7:00 pm

    Pampanga Store

    • Monday to Sunday, 11:30 am – 6:30 pm
  • I can’t decide yet on which pump to buy. Can I test your breast pumps?
    Yes! We offer free pump testing in our Alabang, BGC, Centris and Pampanga stores. Our sales staff will be happy to assist you.

Account

Go to My Account > Register. You will receive a confirmation email within 24 hrs.

It’s not a requirement but it is advisable to have an account for smoother transactions.

No worries! To reset your password, simply go to My Account > Login > Lost Your Password? You will receive an email within 24 hrs. Still having trouble? Contact us!

No problem! Contact us at (02) 8277 3360.

  • How do I create an account?
    Go to My Account > Register. You will receive a confirmation email within 24 hrs.
  • Do I need an account to place an order?
    It’s not a requirement but it is advisable to have an account for smoother transactions.
  • Help! I forgot my password!
    No worries!  To reset your password, simply go to My Account > Login > Lost Your Password?  You will receive an email within 24 hrs. Still having trouble?  Contact us!
  • Oh no! I can’t login.
    No problem!  Contact us at (02) 8277 3360.

Ordering and Payment

Choose items from our product page. Click Add to Cart. Upon Checkout, fill out the billing details and choose mode of payment. Send proof of payment through the Contact Us form.

Option 1: Credit Card, BDO installment

Option 2: Dragonpay, GCash

Option 3: Billease

Option 4: Cash on Delivery 

  • P65 surcharge for non-Metro Manila orders below P2,000
  • 2-6 days delivery lead time for non-Metro Manila orders
  • Same day delivery if your Metro Manila order was placed on or before 12nn Mon – Sat (excluding office addresses)
  • Boobie Bites are not available for COD.
  • COD option will be disabled next time for accounts with cancelled orders
  • Cannot be used as payment method for store pick ups

You need to send us a proof of payment (a clear photo will do) of your deposit slip on or before our cutoff time.

For Metro Manila areas, our cutoff is 6am on Mondays-Saturdays and Holidays. Your order will be delivered same day. For Saturdays and Holidays, same day delivery excludes office addresses. We deliver everyday except Sundays.

For non-Metro Manila addresses, our cut-off is 12nn Mondays-Saturdays and Holidays. Your order will be delivered via LBC in 2-6 days except Sundays and Holidays.

For Cash on Delivery – our cut-off for Metro Manila is 12nn while for non-Metro Manila our cutoff is 6am.

  • How do I order online?
    Choose items from our product page. Click Add to Cart. Upon Checkout, fill out the billing details and choose mode of payment. Send proof of payment through the Contact Us form.
  • How do I pay for my orders?
    Option 1: Credit Card, BDO installment

    Option 2: Dragonpay, GCash


    Option 3: Billease

    Option 4: Cash on Delivery 

    • P65 surcharge for non-Metro Manila orders below P2,000
    • 2-6 days delivery lead time for non-Metro Manila orders
    • Same day delivery if your Metro Manila order was placed on or before 12nn Mon – Sat (excluding office addresses)
    • Boobie Bites are not available for COD.
    • COD option will be disabled next time for accounts with cancelled orders
    • Cannot be used as payment method for warehouse and store pick ups
  • What is your cut-off time for payments?
    You need to send us a proof of payment (a clear photo will do) of your deposit slip on or before our cutoff time. For Metro Manila areas, our cut-off is 6am on Mondays-Saturdays and Holidays. Your order will be delivered same day. For Saturdays and Holidays, same day delivery excludes office addresses. We deliver everyday except Sundays.

    For non-Metro Manila addresses, our cut-off is 12nn Mondays-Saturdays and Holidays. Your order will be delivered via LBC in 2-6 days except Sundays and Holidays.

    For Cash on Delivery – our cut-off for Metro Manila is 12nn while for non-Metro Manila our cut-off is 6am.

Shipping and Delivery

Shipping fee is calculated based on the weight of the package and the delivery address.

*Metro Manila = P70 minimum shipping fee

*Non-Metro Manila = P165 minimum shipping fee

*updated as of 2Feb2024

After shipping, we will send tracking details at the end of the day so that you can track your order. It is the customer’s responsibility to track their order and follow up with the courier in case of delayed shipments. Also, some shipments may be converted to “Pick Up” at the courier branch for out of coverage areas. Customers will only know this once they track their package.

If you were able to pay on or before our cutoff, we can deliver on the same day for Metro Manila areas and in 2-6 days for non-Metro Manila areas. All COD orders placed before 12nn will be delivered within the day. We cannot give a specific time when your package will arrive. Rest assured, we are responsible for shipping your order on time. However, once the package is with our courier, Babymama is not responsible for any delays on the courier’s part.

Our courier will deliver to anyone at the delivery address. Valid ID is not required.

Our courier will make 2 delivery attempts. If the package is undelivered on the 2nd attempt, this will be automatically returned to our warehouse. The customer will have to shoulder the new shipping charge for a new delivery.

Note: Your COD option will disabled permanently if you cancel your order while in transit/fail to pay upon delivery/fail to receive order after 2 attempts.

  • How much is the shipping fee?
    Shipping fee is calculated based on the weight of the package and the delivery address.
    *Metro Manila = P70 minimum shipping fee
    *Non-Metro Manila = P165 minimum shipping fee
    *Prices may subject to change without prior notice
  • How can I track my order?
    After shipping, we will send tracking details at the end of the day so that you can track your order.  It is the customer’s responsibility to track their order and follow up with the courier in case of delayed shipments.  Also, some shipments may be converted to “Pick Up” at the courier branch for out of coverage areas. Customers will only know this once they track their package.
  • When can I expect delivery?
    If you were able to pay on or before our cutoff, we can deliver on the same day for Metro Manila areas and in 2-6 days for non-Metro Manila areas. All COD orders placed before 12nn will be delivered within the day. We cannot give a specific time when your package will arrive. Rest assured, we are responsible for shipping your order on time. However, once the package is with our courier, Babymama is not responsible for any delays on the courier’s part.
  • Do I have to be there when my orders are delivered?
    Our courier will deliver to anyone at the delivery address. Valid ID is not required.
  • What will happen if I missed the delivery?

    Our courier will make 2 delivery attempts. If the package is undelivered on the 2nd attempt, this will be automatically returned to our warehouse. The customer will have to shoulder the new shipping charge for a new delivery.

    Note: Your COD option will disabled permanently if you cancel your order while in transit/fail to pay upon delivery/fail to receive order after 2 attempts.

Cancellation

Orders with unpaid payments after 2 working days will automatically be cancelled to free up stocks for other customers.

Paid orders must be cancelled by 6 am (Metro Manila) and 12nn (non-Metro Manila) of the next working day by sending an email through the Contact Us form.

 After we ship your order, this may no longer be cancelled. You can initiate the Return Process once you receive your order.

  • I wasn’t able to pay for my order. What will happen?
    Orders with unpaid payments after 2 working days will automatically be cancelled to free up stocks for other customers.
  • I already paid for my order but I want to cancel my purchase. What should I do?
    Paid orders must be cancelled by 6 am (Metro Manila) and 12nn (non-Metro Manila) of the next working day by sending an email through the Contact Us form.
  • My order is already shipped but I want to cancel my purchase. What should I do?
    After we ship your order, this may no longer be cancelled. You can initiate the Return Process once you receive your order.

Return and Exchange

If you’re not completely satisfied with your purchase, you can return your eligible items as long as they are unworn/unused/unwashed and packaging is in pristine condition. You can return them by mail or to the Babymama store within 7 days of the original ship date.

First option:

  1. Send us a message through the contact us form regarding your intent to exchange an item.
  2. Ship back your original order (label with your name/contact details) to
    • Adrian De Leon
    • Babymama Warehouse
      No. 29 Monte De Piedad Brgy. Immaculate Concepcion
      Cubao, Quezon City
    • Mondays – Saturdays 6 am – 2 pm.
  3. Once we receive your order, we will evaluate if this is unworn / unwashed and if packaging is intact. We will then send you a one-time use voucher code for the value of the item which you can use on your next purchase. Voucher code will expire within 7 days.

Faster option:

  1. Order and pay for the replacement item.
  2. Send back the item for exchange (label with your name/contact details) to
    • Adrian De Leon
    • Babymama Warehouse
      No. 29 Monte De Piedad Brgy. Immaculate Concepcion
      Cubao, Quezon City
    • Mondays – Saturdays 6 am – 2 pm.
  3. Once we evaluate item for exchange, we will deposit the refund in your bank account within 7 working days.

In-store option:

  1. You can exchange directly at our stores. Please bring your receipt.
  2. Call ahead to check if replacement stocks are available.

All returns will be refunded to your original form of payment.

  • Please allow 7 working days for bank payments and up to 30 working days for credit card refunds.
  • It may take a few days until your bank posts the refund to your account.
  • How do I return an item?If you’re not completely satisfied with your purchase, you can return your eligible items as long as they are unworn/unused/unwashed and packaging is in pristine condition. You can return them by mail or to the Babymama store within 7 days of the original ship date.
    First option:
    1. Send us a message through the contact us form regarding your intent to exchange an item.
    2. Ship back your original order (label with your name/contact details) to
      • Adrian De Leon
      • Babymama Warehouse
        No. 29 Monte De Piedad Brgy. Immaculate Concepcion Cubao, Quezon City
      • Mondays – Saturdays 6 am – 2 pm.
    3. Once we receive your order, we will evaluate if this is unworn / unwashed and if packaging is intact. We will then send you a one-time use voucher code for the value of the item which you can use on your next purchase. Voucher code will expire within 7 days.
    Faster option:
    1. Order and pay for the replacement item.
    2. Send back the item for exchange (label with your name/contact details) to
      • Adrian De Leon
      • Babymama Warehouse
        No. 29 Monte De Piedad Brgy. Immaculate Concepcion Cubao, Quezon City
      • Mondays – Saturdays 6 am – 2 pm.
    3. Once we evaluate item for exchange, we will deposit the refund in your bank account within 7 working days.
    In-store option:
    1. You can exchange directly at our stores. Please bring your receipt.
    2. Call ahead to check if replacement stocks are available.
  • How long will it take to refund?All returns will be refunded to your original form of payment.
    • Please allow 7 working days for bank payments and up to 30 working days for credit card refunds.
    • It may take a few days until your bank posts the refund to your account.

Pump Repair and Warranty

Babymama is the exclusive distributor of Spectra and Ameda breast pumps in the Philippines. Purchased breast pumps from Babymama and its authorized resellers only to be guaranteed of the quality and warranty of the product you are buying.  Please go to Repair & Warranty page to check for a more detailed information.

Yes. Repair services are offered for breast pumps purchased from Babymama or our authorized resellers.

Breastkit parts – defective upon deliveryFor immediate replacement
Pump motor – defective upon deliveryUpon inspection of the defective unit, immediate replacement.
Pump motor – defective upon usageFor evaluation will also determine if this is user-caused
Breastkit parts – defective after usageNot covered by warranty
  • Not following battery charging guidelines
  • Dropped pump
  • Milk inside pump
  • Rough handling of pump(forcibly turning of knobs)
  • Opening pump casing
Repair Charges User-Caused Factory-Defects
Within warranty period P 1000 + Shipping None
Outside warranty period P 1000 + Shipping P 1000 + Shipping
Pumps not paid for or picked up within 1 week P150/day P150/day
Service unit rental
Rental Deposit Fee – P1000 (refundable)
P 150/day + Shipping Free
Service unit damaged by user 50% of brand new unit price
Option 1: Send us your pump
    • Label your pump motor with the following information: name, contact numbers, email address, shipping address, description of the problem. Ship to:
      • Adrian De Leon
      • Babymama Warehouse #29 Monte de Piedad St., Brgy. Immaculate Concepcion, Cubao, Quezon City
      • (02) 8277 3360 / 0950 4878503, Mon-Fri 9AM to 5PM
    • Send us message via the Contact Us form if you require a service unit. We will lend you a service unit upon availability.
    • Service units for pumps outside warranty or for user-caused damages will be charged P150/day. Users will be charged 50% of a brand new unit price for service units returned defective.
    • We automatically repair pumps and will charge the repair fee as indicated above. For repairs that need part replacements, we will call/text or email to get approval.
    • Payments should be deposited to the Babymama accounts:
      • BDO 002070075210 Michelle Ann Oblea (P50 surcharge for non-Metro Manila to Metro Manila deposits)
      • BPI 2679025778 Michelle Ann Oblea
      • Gcash 0917-5728161 Michelle Ann Oblea
      • MLhuillier ePay – wait for a transaction code to be emailed to you within 24-48 hours before going to the branch (subject to 3% additional charge by MLhuillier)
      • *Important note: please send your scanned deposit slip or bank transfer screenshot or Gcash / MLhuillier ePay transaction number through the Contact Us form after payment.
      • Your order will be delivered on the next business day if payment notification is sent by 12 nn
      • Repaired pumps will be ready for shipping within 1-3 days upon receipt of payment notification.
      • Unclaimed pumps 30 days after repair will be forfeited.
Option 2: Repair While You Wait (in-store)
    • You may drop by our Ortigas store to have your pump repaired.
    • Our technician is available from Mondays to Fridays, 9am – 5pm only.
    • Please call ahead to reserve a slot (02) 8277 3360 / 0950 4878503.
At the moment, breast pump repair is an added service given to customers who have purchased breast pumps from Babymama. Should you wish to make a purchase, you may order online through our website https://babymama.ph or visit our Alabang, BGC, Centris, and Pampanga stores.
  • Do you repair breast pumps?
    Yes. Repair services are offered for breast pumps purchased from Babymama or our authorized resellers.
  • What is covered by the warranty?
    Breastkit parts – defective upon deliveryFor immediate replacement
    Pump motor – defective upon deliveryUpon inspection of the defective unit, immediate replacement.
    Pump motor – defective upon usageFor evaluation will also determine if this is user-caused
    Breastkit parts – defective after usageNot covered by warranty
  • What are user-caused defects?
    • Not following battery charging guidelines
    • Dropped pump
    • Milk inside pump
    • Rough handling of pump(forcibly turning of knobs)
    • Opening pump casing
  • How much do the repairs cost?
    Repair ChargesUser-CausedFactory-Defects
    Within warranty periodP 1000 + ShippingNone
    Outside warranty periodP 1000 + ShippingP 1000 + Shipping
    Pumps not paid for or picked up within 1 weekP150/dayP150/day
    Service unit rental
    Rental Deposit Fee – P1000 (refundable)
    P 150/day + ShippingFree
    Service unit damaged by user50% of brand new unit price
  • What is the process for breast pump repairs?
    Send us your pump.
      • Label your pump motor with the following information: name, contact numbers, email address, shipping address, description of the problem. Ship to:
        • Adrian De Leon
        • Babymama Warehouse #29 Monte de Piedad St., Brgy. Immaculate Concepcion, Cubao, Quezon City
        • (02) 8277 3360 / 0950 4878503, Mon-Fri 9AM to 5PM
      • Send us message via the Contact Us form if you require a service unit. We will lend you a service unit upon availability.
      • Service units for pumps outside warranty or for user-caused damages will be charged P150/day. Users will be charged 50% of a brand new unit price for service units returned defective.
      • We automatically repair pumps and will charge the repair fee as indicated above. For repairs that need part replacements, we will call/text or email to get approval.
      • Payments should be deposited to the Babymama accounts:
        • BDO 002070075210 Michelle Ann Oblea (P50 surcharge for non-Metro Manila to Metro Manila deposits)
        • BPI 2679025778 Michelle Ann Oblea
        • Gcash 0917-5728161 Michelle Ann Oblea
        • MLhuillier ePay – wait for a transaction code to be emailed to you within 24-48 hours before going to the branch (subject to 3% additional charge by MLhuillier)
        • *Important note: please send your scanned deposit slip or bank transfer screenshot or Gcash / MLhuillier ePay transaction number through the Contact Us form after payment.
        • Your order will be delivered on the next business day if payment notification is sent by 12 nn
        • Repaired pumps will be ready for shipping within 1-3 days upon receipt of payment notification.
        • Unclaimed pumps 30 days after repair will be forfeited.
  • I did not buy the pump from Babymama. Can I still have it repaired?
    At the moment, breast pump repair is an added service given to customers who have purchased breast pumps from Babymama. Should you wish to make a purchase, you may order online through our website https://babymama.ph or visit our Alabang, BGC, Centris, and Pampanga stores.

Contact Us

We are available daily from 8am to 4pm to answer your inquiries. You may send an email to customerservice@babymama.ph or fill up a form through this link.

Shopee

Lazada

Facebook

Instagram

 

You may also contact our stores at the numbers below. We’re open daily from 11:30am to 6:30pm.

 

 

Centris QC:

0946 4140784

 

 

Alabang:

0916 5697797 | 0921 5320253

 

 

BGC:

0936 9285545 | 0963 3584259

 

 

Pampanga:

0926 0644824 | 0938 0522158