Repair & WarrantyBabymama is the exclusive distributor of Spectra and Ameda breast pumps in the Philippines. Purchase only breast pumps from Babymama and its authorized resellers to be guaranteed of the quality and warranty of the product you are buying. The breast pump repair services are only offered to those who purchased their units from our website, physical stores, and authorized resellers. This is to comply with the regulations of Spectra and Ameda manufacturers. Breast pumps sold by unauthorised resellers will not be repaired. Legal action will be taken against any unauthorized resellers.
|Breastkit parts – defective upon first use||Immediate replacement|
|Pump motor – defective upon delivery||Upon inspection of the defective unit, immediate replacement.|
|Pump motor – defective upon usage||For evaluation will also determine if this is user caused|
|Breastkit parts – defective after usage||Not covered by warranty|
User-caused defects include but not limited to:
- Not following battery charging guidelines
- Dropped pump
- Milk inside pump
- Rough handling of pump(forcibly turning of knobs)
- Opening pump casing
- Recommended maintenance once a year
- Pump maintenance includes suction testing, cleaning, replacement of non-moving/non-electronic worn out parts
- Service fee – P800 (if outside warranty)
|Within warranty period||P 1000 + Shipping||None|
|Outside warranty period||P 1000 + Shipping||P 1000 + Shipping|
|Pumps not paid for or picked up within 1 week||P150/day||P150/day|
|Service unit rental||Rental Deposit Fee - P1000 (refundable)|
P 150/day + Shipping
|Rental Deposit Fee - P1000 (refundable)|
|Service unit damaged by user||50% of brand new unit price|
Unclaimed pumps 30 days after repair will be forfeited.
- Label your pump motor with the following information: name, contact numbers, email address, shipping address, description of the problem.
- Ship to: Anaper Niepes, Babymama 1702A West Tower, Phil Stock Exchange Center, Exchange Road, Ortigas Center, Pasig City, (02) 621 4475, Mon-Sat 12nn-7pm.
- Send us message via the contact us form if you require a service unit. We will lend you a service unit upon availability.
- Service units for pumps outside warranty or for user-caused damages will be charged P150/day. Users will be charged 50% of a brand new unit price for service units returned defective. You will also need to pay P1000 rental deposit fee. This will be refunded upon returning the service unit.
- We automatically repair pumps and will charge the repair fee as indicated above. For repairs that need part replacements, we will call/text or email to get approval.
- Payments should be deposited to the Babymama accounts:
- BDO 002070075210 Michelle Ann Oblea (P50 surcharge for non-Metro Manila to Metro Manila deposits)
- BPI 2679025778 Michelle Ann Oblea
- Gcash 0917-5728161 Michelle Ann Oblea, Crisanta Tower Pasig Palawan Express 4215 8501 0478 3262 / cellphone 0917-5728161 (subject to 1.5 – 5% additional charge by Palawan Express)
- MLhuillier ePay – wait for a transaction code to be emailed to you within 24-48 hours before going to the branch (subject to 3% additional charge by MLhuillier)
- *Important note: please send your scanned deposit slip or bank transfer screenshot or Gcash / Palawan Express / MLhuillier ePay transaction number through the Contact Us form after payment.
- Your order will be delivered on the next business day if payment notification is sent by 1 pm.
- Repaired pumps will be ready for shipping within 1-3 days upon upon receipt of payment notification.
Repair While You Wait Service*
- Mondays – Wednesdays – Fridays
- 4 pm – 7 pm
- Please call ahead to reserve a slot (02) 621 4475.
- *Depending on availability of parts
Warranty Details for Electronic Products
|Product Name||Warranty||Replacement||Contact Name||Phone||Service Center Add||Remarks|
|OWL Baby Food Processor||6 mos||7 days replacement||Cherry Ann Gotamcofirstname.lastname@example.org||239-1672/09178011014||5123 Darlucio St. Ugong Valenzuela|
|Euky Bear Vaporiser||6 mos - to register this item for the 6mos warranty period, please email the accomplished warranty card and your Proof of Purchase receipt to email@example.com w/in 15 days from date of purchase||Ms Patty Tan / Marilen Tantamcofirstname.lastname@example.org||650-0656/650-3250||Unit 206, FMSG Building, 9 Balete Drive, Brgy. Mariana, Quezon City|
|Sanicare Bidet||7 days||Ms Aimeeemail@example.com||410-1318 /711-4748 495-1242 loc 106/415-0871|
|UV Care Pocket Sterilizer /|
Uv Care Deluxe Germ terminator
|6 mos||Ms. Vassyfirstname.lastname@example.org||727-8185/09778228556||28 Manga Road Cor Aurora Blvd Q.C|
|UV Care Multipurpose Sterilizer|
UV Care Portable Germ Zapper
|1 year||Ms. Vassyemail@example.com||727-8185/09778228556||28 Manga Road Cor Aurora Blvd Q.C|
|Iwata Portable Fan||1 year free service warranty|
and 6 mos parts warranty
|Ms. Minettefirstname.lastname@example.org||448-7674/ 586-1940/0917-5281801/ 09228413433||46 sta rosa street near corner sto domingo st qc|
|Tommee Tippee Sterilizer||1 year||Ms/Ayla/Ms.Lynemail@example.com and firstname.lastname@example.org||09175541547 and 571-2509||g2 strata suites 300 p.guevarra st brgy sta lucia san juan city|
|Mamajoo 5-in-1 / 3-in-1 Sterilizer||1 year||Rose Ann Rosalesemail@example.com/|
|(02) 519-5059 or (0917) 8152980||Unit W1-C La Fuerza Compound, 2241 Don Chino Roces Ave., Makati City|
|Hanns Mosquito Trap||7 days||Boni Floresfirstname.lastname@example.org||9228076183/635-9999 Local 202/09338668574||9 williams corner sheridan, Mandaluyong City|
|Belly Buds||7 days||7 days replacement /no repair||Hatch and Latchemail@example.com||9285047031||"Please see answers below in blue font:
Replacement period care of Babymama : If there are any inquiries or complains, please inform us through viber immediately.
Repair/Replacement period after Babymama Replacement : We need to know first if it is covered within warranty before we can proceed with replacement
Coverage parts or service :
Start of warranty : upon first use or purchase? Upon purchase and presentation of receipt.
Office address for warranty:
Warranty contact person: Helen See
Warranty phone number : 09285047031
Office hours : Just send me viber message anytime.
Turn around time for processing : 2-3 days"
|Haenim UV Sterilizer||1 year||date of purchase||Sylvia Loraine Co Yufirstname.lastname@example.org||0908-8843659/254-8925||2292 ONYX STREET SAN ANDRES BUKID MANILA||"Replacement period care of Babymama : what do you mean?
Repair/Replacement period after Babymama Replacement : ???
Coverage parts or service : All parts except consumable parts
Start of warranty : upon first use or purchase? Date of purchase or baby’s date of birth
Office address for warranty: 2292 Onyx Street San Andres Bukid Manila
Warranty contact person: Sylvia S. Co Yu
Warranty phone number : 09088843659
Office hours : 10am - 4:00pm
Turn around time for processing : 2-3 days"
|Dotory Thermometer||6 mos||Babymama|
|Cotton & Pink Portable UV Bottle Sterilizer||1year||7 days outright replacement||Armin Chua/Anneemail@example.com||09176542585/9851346/09751422765||37 DAGAT DAGATAN AVENUE KAUNLARAN VILLAGE CALOOCAN CITY 1409|
|Wisemom Portable USB UV Sterilizer||1year||Babymama|
|Ola baby nail trimmer||3 mos||Babymama|
|Babybee sterilizer||1year||7 days replacement||Savemore Solutionfirstname.lastname@example.org||09176579999/09175639888(02) 718-8293||UNIT 3105 WORLD TRADE EXCHANGE BLDG. 215 JUAN LUNA ST., BINONDO, MANILA|
|OWL Sterilizer||1year||7 days replacement||Cherry Ann Gotamcoemail@example.com||0917-325-7350/967-71-27 / 356-61-06||5123 Darlucio St. Ugong Valenzuela|
|Gorenje all items||1year||Ms. sj `kang /Sweet Bayotasfirstname.lastname@example.org /email@example.com||0917-325-7350/967-71-27 / 356-61-06||G/F, 165 PNB BLDG. LEGAZPI ST. LEGASPI VILLAGE, MAKATI CITY|
|Babybee Thermometer||30 days||7 days replacement||Angie Reyesfirstname.lastname@example.org||0916-959-1392/(02) 718-8293||UNIT 3105 WORLD TRADE EXCHANGE BLDG. 215 JUAN LUNA ST., BINONDO, MANILA UNIT 3105 WORLD TRADE EXCHANGE BLDG. 215 JUAN LUNA ST., BINONDO, MANILA|
|Hubdic Thermofinder Plus HFS-1000||1year||Aimee Chua Coemail@example.com||9660229 / (9-6pm) 9660229 / (9-6pm)||waybill||"Replacement period care of Babymama: 1 year
Repair/Replacement period after Babymama Replacement: No more extension, warranty only covers one year from initial purchase
Coverage parts or service : parts and service for factory defect
Start of warranty : upon first use or purchase? upon purchase
Turn around time for processing : 2 weeks"
|Cotton and Pink Hetaida Thermometer||6 months||May firstname.lastname@example.org||09176542585/9851346/09751422765||10-B Atok Street Brgy. Sto. Domingo, QC|
|Kodak Video Monitor, iBaby Baby Monitor & Whoosh Screen Cleaner||6 months||Warranty for iBaby is 6 months outright replacement. This means we don't do repairs but we replace the entire unit if proven defective.||Dianaemail@example.com||0927 483 8996 or 0906 097 7783/ 955 8588||2904B Tektite West Tower, Philippine Stock Exchange Center, Exchange Road, Ortigas Center, Pasig City 1605|
|Grunluft Ultrasonic Portable Nebulizer with Vibrating Mesh Technology||1year||Babymama|
|"Leaf Wind Bouncer Cinder|
Joie Swivel Seat Forest Friend
Joie Nitro LX Stroller Carribean
Joie Juva Travel System Poppy Red"
|7 days replacement (Factory Deffect) upon purchase from baby mama||Anthony & Gerryfirstname.lastname@example.org||442-07-01 to 07 Loc 312 or 514 Mon - Fri 8:00am - 3:00pm||Richprime Bldg #34 Sct torillo cor sct limbaga sacred heart Q.C||"Repair/Replacement period after Babymama Replacement : 1 month Free parts & service for Factory defect
Coverage parts or service : 1 month Free parts & service for Factory defect
Start of warranty : upon first use or purchase? Upon Purchase of the item
Turn around time for processing : 1-3 days "