Alabang 771 1035 / BGC 753 9263 / Ortigas 621 4475 Monday to Saturday 12pm to 7pm orders@babymama.ph
free pump testing at the store 1-2 days delivery secure payment 1 year service and parts warranty certified milk code compliant
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Repair & Warranty

Babymama is the exclusive distributor of Spectra and Ameda breast pumps in the Philippines. Purchase only breast pumps from Babymama and its authorized resellers to be guaranteed of the quality and warranty of the product you are buying. The breast pump repair services are only offered to those who purchased their units from our website, physical stores, and authorized resellers. This is to comply with the regulations of Spectra and Ameda manufacturers. Breast pumps sold by unauthorised resellers will not be repaired. Legal action will be taken against any unauthorized resellers.

Warranty

Breastkit parts – defective upon first useImmediate replacement
Pump motor – defective upon deliveryUpon inspection of the defective unit, immediate replacement.
Pump motor – defective upon usageFor evaluation will also determine if this is user caused
Breastkit parts – defective after usageNot covered by warranty
User-caused defects include but not limited to:
  • Not following battery charging guidelines
  • Dropped pump
  • Milk inside pump
  • Rough handling of pump(forcibly turning of knobs)
  • Opening pump casing
Pump Maintenance
  • Recommended maintenance once a year
  • Pump maintenance includes suction testing, cleaning, replacement of non-moving/non-electronic worn out parts
  • Service fee – P800 (if outside warranty)

Repair Charges

Repair ChargesUser-CausedFactory-Defects
Within warranty periodP 1000 + ShippingNone
Outside warranty periodP 1000 + ShippingP 1000 + Shipping
Pumps not paid for or picked up within 1 weekP150/dayP150/day
Service unit rental
Rental Deposit Fee - P1000 (refundable)
P 150/day + Shipping

Rental Deposit Fee - P1000 (refundable)
Service unit damaged by user50% of brand new unit price

Unclaimed pumps 30 days after repair will be forfeited.

Repair Process

  1. Label your pump motor with the following information: name, contact numbers, email address, shipping address, description of the problem.
  2. Ship to: Anaper Niepes, Babymama 1702A West Tower, Phil Stock Exchange Center, Exchange Road, Ortigas Center, Pasig City, (02) 621 4475, Mon-Sat 12nn-7pm.
  3. Send us message via the contact us form if you require a service unit. We will lend you a service unit upon availability.
  4. Service units for pumps outside warranty or for user-caused damages will be charged P150/day. Users will be charged 50% of a brand new unit price for service units returned defective. You will also need to pay P1000 rental deposit fee. This will be refunded upon returning the service unit.
  5. We automatically repair pumps and will charge the repair fee as indicated above. For repairs that need part replacements, we will call/text or email to get approval.
  6. Payments should be deposited to the Babymama accounts:
    • BDO 002070075210 Michelle Ann Oblea (P50 surcharge for non-Metro Manila to Metro Manila deposits)
    • BPI 2679025778 Michelle Ann Oblea
    • Gcash 0917-5728161 Michelle Ann Oblea, Crisanta Tower Pasig Palawan Express 4215 8501 0478 3262 / cellphone 0917-5728161 (subject to 1.5 – 5% additional charge by Palawan Express)
    • MLhuillier ePay – wait for a transaction code to be emailed to you within 24-48 hours before going to the branch (subject to 3% additional charge by MLhuillier)
    • *Important note: please send your scanned deposit slip or bank transfer screenshot or Gcash / Palawan Express / MLhuillier ePay transaction number through the Contact Us form after payment.
    • Your order will be delivered on the next business day if payment notification is sent by 1 pm.
  7. Repaired pumps will be ready for shipping within 1-3 days upon upon receipt of payment notification.

Repair While You Wait Service*

  • Mondays – Wednesdays – Fridays
  • 4 pm – 7 pm
  • Please call ahead to reserve a slot (02) 621 4475.
  • *Depending on availability of parts

Warranty Details for Electronic Products

Product NameWarrantyReplacementContact NameEmailPhoneService Center AddRemarks
OWL Baby Food Processor6 mos7 days replacementCherry Ann Gotamcocherryalu@yahoo.com239-1672/091780110145123 Darlucio St. Ugong Valenzuela
Euky Bear Vaporiser6 mos - to register this item for the 6mos warranty period, please email the accomplished warranty card and your Proof of Purchase receipt to kooftyenterprise@gmail.com w/in 15 days from date of purchaseMs Patty Tan / Marilen Tantamcopatty@koofty.com650-0656/650-3250Unit 206, FMSG Building, 9 Balete Drive, Brgy. Mariana, Quezon City
Sanicare Bidet7 daysMs Aimeeaimsqsun@gmail.com410-1318 /711-4748 495-1242 loc 106/415-0871
UV Care Pocket Sterilizer /
Uv Care Deluxe Germ terminator
6 mosMs. Vassysales@uvcare.net727-8185/0977822855628 Manga Road Cor Aurora Blvd Q.C
UV Care Multipurpose Sterilizer
UV Care Portable Germ Zapper
1 yearMs. Vassysales@uvcare.net727-8185/0977822855628 Manga Road Cor Aurora Blvd Q.C
Iwata Portable Fan1 year free service warranty
and 6 mos parts warranty
Ms. Minetteminette_ballesteros@colentco.com448-7674/ 586-1940/0917-5281801/ 0922841343346 sta rosa street near corner sto domingo st qc
Tommee Tippee Sterilizer 1 yearMs/Ayla/Ms.Lynbabyandbeyondmanila@yahoo.com and babyproductsmanila@gmail.com09175541547 and 571-2509g2 strata suites 300 p.guevarra st brgy sta lucia san juan city
Mamajoo 5-in-1 / 3-in-1 Sterilizer1 yearRose Ann Rosalesroanne2140@yahoo.com/
gemma_chavez@healthamendments.com
(02) 519-5059 or (0917) 8152980Unit W1-C La Fuerza Compound, 2241 Don Chino Roces Ave., Makati City
Hanns Mosquito Trap7 daysBoni Floresmiles.digitalsales2@gmail.com9228076183/635-9999 Local 202/093386685749 williams corner sheridan, Mandaluyong City
Belly Buds7 days7 days replacement /no repairHatch and Latchinfo@hatchandlatch.com 9285047031"Please see answers below in blue font:
Replacement period care of Babymama : If there are any inquiries or complains, please inform us through viber immediately.
Repair/Replacement period after Babymama Replacement : We need to know first if it is covered within warranty before we can proceed with replacement
Coverage parts or service :
Start of warranty : upon first use or purchase? Upon purchase and presentation of receipt.

Office address for warranty:
Warranty contact person: Helen See
Warranty phone number : 09285047031
Office hours : Just send me viber message anytime.
Turn around time for processing : 2-3 days"
Haenim UV Sterilizer1 yeardate of purchaseSylvia Loraine Co Yuhellogigglesmktg@gmail.com0908-8843659/254-89252292 ONYX STREET SAN ANDRES BUKID MANILA"Replacement period care of Babymama : what do you mean?
Repair/Replacement period after Babymama Replacement : ???
Coverage parts or service : All parts except consumable parts
Start of warranty : upon first use or purchase? Date of purchase or baby’s date of birth

Office address for warranty: 2292 Onyx Street San Andres Bukid Manila
Warranty contact person: Sylvia S. Co Yu
Warranty phone number : 09088843659
Office hours : 10am - 4:00pm
Turn around time for processing : 2-3 days"
Dotory Thermometer6 mos
Babymama
Cotton & Pink Portable UV Bottle Sterilizer1year7 days outright replacementArmin Chua/Annearmin@cottonandpink.ph09176542585/9851346/0975142276537 DAGAT DAGATAN AVENUE KAUNLARAN VILLAGE CALOOCAN CITY 1409
Wisemom Portable USB UV Sterilizer1yearBabymama
Ola baby nail trimmer3 mosBabymama
Babybee sterilizer1year7 days replacementSavemore Solutionfocus5566@gmail.com09176579999/09175639888(02) 718-8293UNIT 3105 WORLD TRADE EXCHANGE BLDG. 215 JUAN LUNA ST., BINONDO, MANILA
OWL Sterilizer1year7 days replacementCherry Ann Gotamcocherryalu@yahoo.com0917-325-7350/967-71-27 / 356-61-065123 Darlucio St. Ugong Valenzuela
Gorenje all items1yearMs. sj `kang /Sweet Bayotassj@iodhome.com /sweet@iodhome.com0917-325-7350/967-71-27 / 356-61-06G/F, 165 PNB BLDG. LEGAZPI ST. LEGASPI VILLAGE, MAKATI CITY
Babybee Thermometer30 days7 days replacementAngie Reyesfocus5566@gmail.com0916-959-1392/(02) 718-8293UNIT 3105 WORLD TRADE EXCHANGE BLDG. 215 JUAN LUNA ST., BINONDO, MANILA UNIT 3105 WORLD TRADE EXCHANGE BLDG. 215 JUAN LUNA ST., BINONDO, MANILA
Hubdic Thermofinder Plus HFS-10001yearAimee Chua Cofcid.ph@gmail.com9660229 / (9-6pm) 9660229 / (9-6pm)waybill"Replacement period care of Babymama: 1 year
Repair/Replacement period after Babymama Replacement: No more extension, warranty only covers one year from initial purchase
Coverage parts or service : parts and service for factory defect
Start of warranty : upon first use or purchase? upon purchase
Turn around time for processing : 2 weeks"
Cotton and Pink Hetaida Thermometer6 monthsMay annesales@cottonandpink.ph09176542585/9851346/0975142276510-B Atok Street Brgy. Sto. Domingo, QC
Kodak Video Monitor, iBaby Baby Monitor & Whoosh Screen Cleaner6 monthsWarranty for iBaby is 6 months outright replacement. This means we don't do repairs but we replace the entire unit if proven defective.Dianadiana@bridgecom.ph0927 483 8996 or 0906 097 7783/ 955 85882904B Tektite West Tower, Philippine Stock Exchange Center, Exchange Road, Ortigas Center, Pasig City 1605
Grunluft Ultrasonic Portable Nebulizer with Vibrating Mesh Technology1yearBabymama
"Leaf Wind Bouncer Cinder
Joie Swivel Seat Forest Friend
Joie Nitro LX Stroller Carribean
Joie Juva Travel System Poppy Red"
7 days replacement (Factory Deffect) upon purchase from baby mamaAnthony & Gerrygerry_arroyo030@yahoo.com442-07-01 to 07 Loc 312 or 514 Mon - Fri 8:00am - 3:00pmRichprime Bldg #34 Sct torillo cor sct limbaga sacred heart Q.C"Repair/Replacement period after Babymama Replacement : 1 month Free parts & service for Factory defect

Coverage parts or service : 1 month Free parts & service for Factory defect
Start of warranty : upon first use or purchase? Upon Purchase of the item

Turn around time for processing : 1-3 days "

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