Alabang 771 1035 / BGC 753 9263 / Ortigas 621 4475 Monday to Saturday 12pm to 7pm orders@babymama.ph
free pump testing at the store 1-2 days delivery secure payment 1 year service and parts warranty certified milk code compliant
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Repair & Warranty

Babymama is the exclusive distributor of Spectra and Ameda breast pumps in the Philippines. Purchase only breast pumps from Babymama and its authorized resellers to be guaranteed of the quality and warranty of the product you are buying. The breast pump repair services are only offered to those who purchased their units from our website, physical stores, and authorized resellers. This is to comply with the regulations of Spectra and Ameda manufacturers. Breast pumps sold by unauthorised resellers will not be repaired. Legal action will be taken against any unauthorized resellers.

Warranty

Breastkit parts – defective upon first useImmediate replacement
Pump motor – defective upon deliveryUpon inspection of the defective unit, immediate replacement.
Pump motor – defective upon usageFor evaluation will also determine if this is user caused
Breastkit parts – defective after usageNot covered by warranty
User-caused defects include but not limited to:
  • Not following battery charging guidelines
  • Dropped pump
  • Milk inside pump
  • Rough handling of pump(forcibly turning of knobs)
  • Opening pump casing
Pump Maintenance
  • Recommended maintenance once a year
  • Pump maintenance includes suction testing, cleaning, replacement of non-moving/non-electronic worn out parts
  • Service fee – P800 (if outside warranty)

Repair Charges

Repair ChargesUser-CausedFactory-Defects
Within warranty periodP 1000 + ShippingNone
Outside warranty periodP 1000 + ShippingP 1000 + Shipping
Pumps not paid for or picked up within 1 weekP150/dayP150/day
Service unit rental
Rental Deposit Fee - P1000 (refundable)
P 150/day + Shipping

Rental Deposit Fee - P1000 (refundable)
Service unit damaged by user50% of brand new unit price

Unclaimed pumps 30 days after repair will be forfeited.

Repair Process

  1. Label your pump motor with the following information: name, contact numbers, email address, shipping address, description of the problem.
  2. Ship to: Anaper Niepes, Babymama 1702A West Tower, Phil Stock Exchange Center, Exchange Road, Ortigas Center, Pasig City, (02) 621 4475, Mon-Sat 12nn-7pm.
  3. Send us message via the contact us form if you require a service unit. We will lend you a service unit upon availability.
  4. Service units for pumps outside warranty or for user-caused damages will be charged P150/day. Users will be charged 50% of a brand new unit price for service units returned defective. You will also need to pay P1000 rental deposit fee. This will be refunded upon returning the service unit.
  5. We automatically repair pumps and will charge the repair fee as indicated above. For repairs that need part replacements, we will call/text or email to get approval.
  6. Payments should be deposited to the Babymama accounts:
    • BDO 002070075210 Michelle Ann Oblea (P50 surcharge for non-Metro Manila to Metro Manila deposits)
    • BPI 2679025778 Michelle Ann Oblea
    • Gcash 0917-5728161 Michelle Ann Oblea, Crisanta Tower Pasig Palawan Express 4215 8501 0478 3262 / cellphone 0917-5728161 (subject to 1.5 – 5% additional charge by Palawan Express)
    • MLhuillier ePay – wait for a transaction code to be emailed to you within 24-48 hours before going to the branch (subject to 3% additional charge by MLhuillier)
    • *Important note: please send your scanned deposit slip or bank transfer screenshot or Gcash / Palawan Express / MLhuillier ePay transaction number through the Contact Us form after payment.
    • Your order will be delivered on the next business day if payment notification is sent by 1 pm.
  7. Repaired pumps will be ready for shipping within 1-3 days upon upon receipt of payment notification.

Repair While You Wait Service*

  • Mondays – Wednesdays – Fridays
  • 4 pm – 7 pm
  • Please call ahead to reserve a slot (02) 621 4475.
  • *Depending on availability of parts

Warranty Details for Electronic Products

Product NameWarrantyReplacementContact NameEmailPhone
Bababum Portable Ultrasonic Nebulizer6 mos from date of purchase for the main unit provided that it is not caused by human factors7 days replacement if unit purchased is defective. Customer must notify us immediately within 3 days from date of purchase and return the defective unit within 7 days.Ellen Co/Kendrick Coellen@earlybirdbreakfastclub.com/
kendrick@antidotebranding.com
0917-5227297/ 0917-527-3164/366-1942
OWL Baby Food Processor6 mos7 days replacementCherry Ann Gotamcocherryalu@yahoo.com239-1672/09178011014
Euky Bear Vaporiser6 mos - to register this item for the 6mos warranty period, please email the accomplished warranty card and your Proof of Purchase receipt to kooftyenterprise@gmail.com w/in 15 days from date of purchasePatty Tan / Marilen Tantamcopatty@koofty.com650-0656/650-3250
Sanicare Bidet7 daysAimeeaimsqsun@gmail.com410-1318 /711-4748 495-1242 loc 106/415-0871
UV Care Pocket Sterilizer /
Uv Care Deluxe Germ terminator
6 mosVassysales@uvcare.net727-8185/09778228556
UV Care Multipurpose Sterilizer
UV Care Portable Germ Zapper
1 yearVassysales@uvcare.net727-8185/09778228556
Iwata Portable Fan1 year free service warranty
and 6 mos parts warranty
Minette Ballesterosminette_ballesteros@colentco.com448-7674/ 586-1940/0917-5281801/ 09228413433
Tommee Tippee Sterilizer 1 yearAyla/Lynlynmarielu@artchemcorp.com/
babyandbeyondmanila@yahoo.com
517-2509/0917-5541547
Mamajoo 5-in-1 / 3-in-1 Sterilizer1 yearGemma Chavez/Roanneroanne2140@yahoo.com/
gemma_chavez@healthamendments.com
09228341664/519-5059
Hanns Mosquito Trap7 daysBoni Floresmiles.digitalsales2@gmail.com09228076183/635-9999 loc 202
Belly Buds7 days7 days replacement /no repairHelen Ruth Cagadocinfo@hatchandlatch.com 782-4758/897-3759/912-2777
Haenim UV Sterilizer1 yeardate of purchaseSylvia Loraine Co Yuhellogigglesmktg@gmail.com0908-8843659/254-8925
Dotory Thermometer6 mos
Babymama
Wisemom Portable USB UV Sterilizer1 year parts/service warranty 7 days outright replacementBabymama
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