Babymama is the exclusive distributor of Spectra and Ameda breast pumps in the Philippines. Purchase only breast pumps from Babymama and its authorized resellers to be guaranteed of the quality and warranty of the product you are buying.
The breast pump repair services are only offered to those who purchased their units from our website, physical stores, and authorized resellers. This is to comply with the regulations of Spectra and Ameda manufacturers. Breast pumps sold by unauthorised resellers will not be repaired.
Legal action will be taken against any unauthorized resellers.
Warranty
Breastkit parts – defective upon first use | Immediate replacement |
---|---|
Pump motor – defective upon delivery | Upon inspection of the defective unit, immediate replacement. |
Pump motor – defective upon usage | For evaluation will also determine if this is user caused |
Breastkit parts – defective after usage | Not covered by warranty |
User-caused defects include but not limited to:
- Not following battery charging guidelines
- Dropped pump
- Milk inside pump
- Rough handling of pump(forcibly turning of knobs)
- Opening pump casing
Pump Maintenance
- Recommended maintenance once a year
- Pump maintenance includes suction testing, cleaning, replacement of non-moving/non-electronic worn out parts
- Service fee – P1000 (if outside warranty)
Repair Charges
Repair Charges | User-Caused | Factory-Defects |
---|---|---|
Within warranty period | P 1000 + Shipping | None |
Outside warranty period | P 1000 + Shipping | P 1000 + Shipping |
Pumps not paid for or picked up within 1 week | P150/day | P150/day |
Service unit rental | Rental Deposit Fee – P1000 (refundable) P 150/day + Shipping | Rental Deposit Fee – P1000 (refundable) |
Service unit damaged by user | 50% of brand new unit price |
Unclaimed pumps 30 days after repair will be forfeited.
Repair Process
- Label your pump motor with the following information: name, contact numbers, email address, shipping address, description of the problem.
- Ship to: #29 Monte de Piedad Street, Barangay Immaculate Conception, Cubao, Quezon City, (02) 8277 3360 / +63 950 487 8503, Mon-Fri 8AM to 4PM.
- Send us message via the contact us form if you require a service unit. We will lend you a service unit upon availability.
- Service units for pumps outside warranty or for user-caused damages will be charged P150/day. Users will be charged 50% of a brand new unit price for service units returned defective. You will also need to pay P1000 rental deposit fee. This will be refunded upon returning the service unit.
- We automatically repair pumps and will charge the repair fee as indicated above. For repairs that need part replacements, we will call/text or email to get approval.
- Payments should be deposited to the Babymama accounts:
- BDO 002070075210 Michelle Ann Oblea (P50 surcharge for non-Metro Manila to Metro Manila deposits)
- BPI 2679025778 Michelle Ann Oblea
- Gcash 0917-5728161 Michelle Ann Oblea
- MLhuillier ePay – wait for a transaction code to be emailed to you within 24-48 hours before going to the branch (subject to 3% additional charge by MLhuillier)
- *Important note: please send your scanned deposit slip or bank transfer screenshot or Gcash / MLhuillier ePay transaction number through the Contact Us form after payment.
- Your order will be delivered on the next business day if payment notification is sent by 1 pm.
- Repaired pumps will be ready for shipping within 1-3 days upon upon receipt of payment notification.
- Service units not returned within 7 days (Metro Manila customers) and 14 days (non-Metro Manila customers) will incur a rental fee of P150/day.
- Repaired breast pumps not picked up within 7 days upon notification will incur a storage fee of P50 per day. Breast pumps not picked up within 30 days will be disposed.
Warranty Details for Electronic Products
Product Name | Warranty | Replacement | Contact Name | Phone | Service Center Add | Remarks | |
---|---|---|---|---|---|---|---|
Leaf Wind Bouncer Cinder Joie Swivel Seat Forest Friend Joie Nitro LX Stroller Carribean Joie Juva Travel System Poppy Red | 7 days replacement (Factory Deffect) upon purchase from baby mama | Anthony & Gerry | gerry_arroyo030@yahoo.com | 442-07-01 to 07 Loc 312 or 514 Mon – Fri 8:00am – 3:00pm | Richprime Bldg #34 Sct torillo cor sct limbaga sacred heart Q.C | Repair/Replacement period after Babymama Replacement : 1 month Free parts & service for Factory defect Coverage parts or service : 1 month Free parts & service for Factory defect Turn around time for processing : 1-3 days | |
Babybee Infrared Thermometer | 30 days | 7 days replacement | Angie Reyes | focus5566@gmail.com | 0916-959-1392/(02) 718-8293 | UNIT 3105 WORLD TRADE EXCHANGE BLDG. 215 JUAN LUNA ST., BINONDO, MANILA | |
Babybee sterilizer | 1year | 7 days replacement | Savemore Solution | focus5566@gmail.com | 09176579999/09175639888(02) 718-8293 | UNIT 3105 WORLD TRADE EXCHANGE BLDG. 215 JUAN LUNA ST., BINONDO, MANILA | |
Belly Buds | 7 days | 7 days replacement /no repair | Hatch and Latch | info@hatchandlatch.com | 9285047031 | Please see answers below in blue font: Replacement period care of Babymama : If there are any inquiries or complains, please inform us through viber immediately. Repair/Replacement period after Babymama Replacement : We need to know first if it is covered within warranty before we can proceed with replacement Coverage parts or service : Start of warranty : upon first use or purchase? Upon purchase and presentation of receipt.
Office address for warranty: | |
Cotton & Pink Hetaida Thermometer | 6 months | May anne | sales@cottonandpink.ph | 0917-6542585/985-1346/0975-1422765 | 10-B Atok Street Brgy. Sto. Domingo, QC | ||
Cotton & Pink Portable UV Bottle Sterilizer | 1year | Armin Chua/Anne | armin@cottonandpink.ph | 0927-8507327 / 921-8573 loc 104 | 37 DAGAT DAGATAN AVENUE KAUNLARAN VILLAGE CALOOCAN CITY 1409 | ||
Dotory Plus Infrared Forehead Thermometer | 6 mos | Babymama | |||||
Euky Bear Steam Vaporiser | 6 mos – to register this item for the 6mos warranty period, please email the accomplished warranty card and your Proof of Purchase receipt to kooftyenterprise@gmail.com w/in 15 days from date of purchase | Ms Patty Tan / Marilen Tantamco | patty@koofty.com | 650-0656/650-3250 | Unit 206, FMSG Building, 9 Balete Drive, Brgy. Mariana, Quezon City | ||
Gorenje all items | 1year | Ms. sj `kang /Sweet Bayotas | sj@iodhome.com /sweet@iodhome.com | 0917-325-7350/967-71-27 / 356-61-06 | G/F, 165 PNB BLDG. LEGAZPI ST. LEGASPI VILLAGE, MAKATI CITY | ||
Grunluft Ultrasonic Portable Nebulizer with Vibrating Mesh Technology | 1year | Babymama | |||||
Haenim UV Sterilizer | 1 year | date of purchase | Sylvia Loraine Co Yu | hellogigglesmktg@gmail.com | 0908-8843659 | 2292 ONYX STREET SAN ANDRES BUKID MANILA | Replacement period care of Babymama : what do you mean? Repair/Replacement period after Babymama Replacement : ??? Coverage parts or service : All parts except consumable parts Start of warranty : upon first use or purchase? Date of purchase or baby’s date of birth
Office address for warranty: 2292 Onyx Street San Andres Bukid Manila |
Hanns Mosquito Trap | 7 days | Boni Flores | miles.digitalsales2@gmail.com | 9228076183/635-9999 Local 202/09338668574 | 9 williams corner sheridan, Mandaluyong City | ||
Hubdic Thermofinder Plus HFS-1000 | 1year | Aimee Chua Co | fcid.ph@gmail.com | 9660229 / (9-6pm) 9660229 / (9-6pm) | waybill | Replacement period care of Babymama: 1 year Repair/Replacement period after Babymama Replacement: No more extension, warranty only covers one year from initial purchase Coverage parts or service : parts and service for factory defect Start of warranty : upon first use or purchase? upon purchase Turn around time for processing : 2 weeks | |
Iwata Portable Rechargeable Fan | 1 year free service warranty and 6 mos parts warranty | Ms. Minette | minette_ballesteros@colentco.com | 448-7674/442-3866 | 46 sta rosa street near corner sto domingo st qc | ||
Kodak Video Monitor, iBaby Baby Monitor & Whoosh Screen Cleaner | 6 months | Warranty for iBaby is 6 months outright replacement. This means we don’t do repairs but we replace the entire unit if proven defective. | Diana | diana@bridgecom.ph | 0927 483 8996 or 0906 097 7783/ 955 8588 | 2904B Tektite West Tower, Philippine Stock Exchange Center, Exchange Road, Ortigas Center, Pasig City 1605 | |
Mamajoo 5 in 1 and 3 in 1 Sterilizer | 1 year | Rose Ann Rosales | roanne2140@yahoo.com/ gemma_chavez@healthamendments.com | (02) 519-5059 or (0917) 8152980 | Unit W1-C La Fuerza Compound, 2241 Don Chino Roces Ave., Makati City | ||
Ola baby Trimmo Baby Nail Trimmer | 3 mos | Babymama | |||||
OWL Baby Food Maker | 6 mos | 7 days replacement | Cherry Ann Gotamco | cherryalu@yahoo.com | 239-1672/09178011014 | 12 Andrew St.Metro Heights Subd.Sanville,Visayas Ave QC | |
OWL Sterilizer | 1year | 7 days replacement | Cherry Ann Gotamco | cherryalu@yahoo.com | 0917-325-7350/967-71-27 / 356-61-06 | 5123 Darlucio St. Ugong Valenzuela | |
Qihoo 360 Baby Camera | 1 year | Van Tecson Jr | vantecso_2000@yahoo.com | 0918-9000414 | Stellarone Global, Inc. L29 Joy Nostalg Center, 17 ADB Avenue , Ortigas Center , Pasig City | Replacement period care of Babymama : #1 year outright replacement. Repair/Replacement period after Babymama Replacement : #3 months. Coverage parts or service : Full outright replacement. Customer returns entire unit with box and we shall furnish a new unit.
Start of warranty : upon first use or purchase? Upon date of purchase. | |
Sanicare Automatic Portable Bidet | 7 days | Ms Aimee | aimsqsun@gmail.com | 410-1318 /711-4748 495-1242 loc 106/415-0871 | |||
Tommee Tippee Electric Steam Sterilizer | 1 year | Ms/Ayla/Ms.Lyn | babyandbeyondmanila@yahoo.com and babyproductsmanila@gmail.com | 09175541547 and 571-2509 | g2 strata suites 300 p.guevarra st brgy sta lucia san juan city | ||
UV Care Multipurpose Sterilizer UV Care Portable Germ Zapper | 1 year | Ms. Vassy | sales@uvcare.net | 727-8185/09778228556 | 28 Manga Road Cor Aurora Blvd Q.C | ||
UV Care Pocket Sterilizer / Uv Care Deluxe Germ terminator | 6 mos | Ms. Vassy | sales@uvcare.net | 727-8185/09778228556 | 28 Manga Road Cor Aurora Blvd Q.C | ||
Wisemom Portable USB UV Sterilizer | 1year | Babymama | |||||
Aller Plasma Sterilizer | 1 year warranty | Jona Chiang | 0917-7046262 | 10am to 5pm Monday to friday Coverage parts or service : 1 year parts and service Turn around time for processing :Kindly fill up information for Warranty Details | |||
Uvi Buddy Sterilizer | 1 year warranty from date of purchase | 7 day unit replacement | Marisse Tan | marisse.kho@gmail.com | 0917-7176784 (customer may contact us via Viber or via Instagram DM) M-S 9am-6pm | Acropolis, Quezon City (across Eastwood Mall) | 7-14 days from the date we receive the item Covers all manufacturing defects on unit and consumables 1 year warranty from date of purchase 7-14 days |
Babybee Food Maker | 1 year warranty | 7 day unit replacement | Ms. Ely | ely.babybee@gmail.com | 0917-6579998 | Unit 3105 World Trade Exchange Building 215 Juan Luna St. Binondo Manila | |
Babybee Mesh Nebulizer | 1 month | 7 day unit replacement | Ms. Ely | ely.babybee@gmail.com | 0917-6579998 | Unit 3105 World Trade Exchange Building 215 Juan Luna St. Binondo Manila | |
Beaba Babycook Solo/Duo/Original Plus/Neo | WITHIN TWO YEARS from the date of purchase | WITHIN TWO YEARS from the date of purchase | hello@beaba.ph | G/F Union Square Condo, 15th Avenue, Cubao, Socorro, Quezon City | Start of warranty : upon first use or purchase? from the date of purchase Office hours : 8am to 5pm Turn around time for processing : It depends upon the repairing process. | ||
Lil Twinkies Magic UV Wand Sanitizer | 1 year | 7 day unit replacement | Angela Comprado | info@liltwinkies.com | 703-5097 | 54B Halcon 1 St. Brgy Sta Teresita QC | Coverage parts or service : bulb, timer screen Start of warranty : upon first use or purchase? Upon purchase Office hours : 9-6pm Turn around time for processing : 10-20 days |
Combi Steam Sterilizer & Dryer | 1 year | Anabelle | 731-0011 | 4 Apo Street Quezon City | Office hours : Monday to Saturday 8:30AM TO 5:30 PM Turn around time for processing : Depends on Damage | ||
Combi Multi Functional Compact Thermometer | 1 year | Anabelle | 731-0011 | 4 Apo Street Quezon City | Office hours : Monday to Saturday 8:30AM TO 5:30 PM Turn around time for processing : Depends on Damage | ||
Combi Nasal Aspirator | 1 year | Anabelle | 731-0011 | 4 Apo Street Quezon City | Office hours : Monday to Saturday 8:30AM TO 5:30 PM Turn around time for processing : Depends on Damage | ||
Orange & Peach Battery Operated Nasal Cleaner | 1 year | Ms Jasmin | Tan & Tan Mega Innovations Inc | 451-2581/746-0303 | |||
Teqin – Bedwetting Alarm – Pink/White | 1 month | Ms. Shiela Sy | 0977-8278787 | store hours 9-5 Replacement period care of Babymama : 1 month Repair/Replacement period after Babymama Replacement : 1 month Coverage parts or service : Start of warranty : upon first use or purchase? Upon purchase | |||
Prism Insect-O-Cutor Air Oasis Room Air Purifier 1000G3 | AirOasis Units 3 years warranty upon purchase Prism Units 2 years warranty upon purchase | Jowwel de Castro (Operation Supervisor) or Ryan Reynoso (Customer Service Officer) | (02) 886-3073; 0917-8148831 | Unit 708 Richville Corporate Center, 1314 Commerce Ave. Ext., Madrigal Business Park, Ayala Alabang, Muntinlupa City, Philippines 1780 | Repair/Replacement period after Babymama Replacement : 7 Working days upon pullout of product Coverage parts or service : 1) Bulbs 3 months warranty upon purchase 2) AirOasis whole unit 3) Prism whole unit 4) Service – Free check up Start of warranty : upon first use or purchase? Warranty will start from the date of purchase of the customer to Babymama. (O.R. or S.I. date) Office hours : 9am to 6pm | ||
Babymate Battery Operated Nasal Aspirator Babymate Non-Contact Infrared Multi-Functional Forehead Thermometer Babymate Portable Milk Warmer Babymate Mom/Kids Electric Nail Trimmer | 1 year repair/replacement warranty only if factory damage (upon assessment) 1 week replacement warranty only if product is not functioning electronic parts | Angela Luy | grabeaseph@gmail.com | 0917-8385474 | Office hours : M-F 8am-5pm Turn around time for processing : 1 week to 1 month depends on damage | ||
Banz Bluetooth | 1 year | Angeline Kho | 521-0688 | 1007 J.L. Escoda St. Ermita, Manila | Office hours :9am to 5pm Turn around time for processing : 1 week upon purchase Warranty only covers manufacturing defects | ||
Babybee Dual Lamp UV Sterilizer | 1 year | 7 days replacement | Savemore Solution | focus5566@gmail.com | 0917-6579999/0917-5639888(02) 718-8293 | UNIT 3105 WORLD TRADE EXCHANGE BLDG. 215 JUAN LUNA ST., BINONDO, MANILA | |
OWL UV Sterilizer & Dryer | 1 year | 7 days replacement | Cherry Ann Gotamco | cherryalu@yahoo.com | 239-1672/0917-8011014 | 5123 Darlucio St. Ugong Valenzuela | |
Orange peach Battery operated | 1 year | Ms Jasmin | Tan & Tan Mega Innovations Inc | 451-2581/746-0303 | |||
Qihoo 360 Smart Camera | 1 year | Aileen Tecson | stellaroneglobal@gmail.com | (02) 533-5048 | Office hours: 8:30am-5:30pm |