Shipping and Delivery
You need to send us a proof of payment (a clear photo will do) of your deposit slip on or before our cutoff time.
For Metro Manila areas, our cutoff is 7am – Mondays-Saturdays and Holidays. Your order will be delivered same day. For Saturdays and Holidays, same day delivery excludes office addresses. We deliver everyday except Sundays.
For Provincial areas, our cutoff is 4pm – Mondays-Fridays and 12nn – Saturdays and Holidays. Your order will be delivered via LBC in 2 days except Sundays and Holidays.
We are responsible for shipping your order on time. However, once the package is with our courier, Babymama is not responsible for any delays on the courier’s part.
After shipping, we will send tracking details at the end of day so that you can track your order. It is the customer’s responsibility to track their order and follow up with the courier in case of delayed shipments. Also, some shipments may be converted to “Pick Up” at the courier branch for out of coverage areas. Customers will only know this once they track their package.
Our courier will deliver to anyone at the delivery address. Valid ID is not required.
Our courier will make 3 delivery attempts. If the package is undelivered on the 3rd attempt, this will be automatically returned to our warehouse. The customer will have to shoulder the new shipping charge for a new delivery.